Here at Casablanca Hire we pride ourselves on providing the best and most professional service we can for every one of our clients, no matter how large or small.
Below outlines some of the processes and procedures we implement to ensure every event we cater for is a success.
1. If you are interested in any our products, would like to find out more and enquire about your own event then email us at firstname.lastname@example.org
If you prefer to chat, then give us a ring on 020 8457 5807 – we love to talk about event ideas.
2. Have you checked our Frequently Asked Questions? You may find the answer to your question.
3. Once we have the details of your event we will tailor a quote to suit your requirements. All our quotes are bespoke and prices available on request.
4. You are welcome to make changes to this quote and ask for advice on any aspect of planning or hire where we may be able to help. Once you are happy with the details we will send you confirmation of the booking, with a ??% deposit of the hire cost required to secure requested items for your chosen date.
5. Keep in touch! Call your dedicated Casablanca Hire sales advisor and let us know how planning is coming along. If you need to make amendments to your booking just let us know; subject to availability and terms of hire we will make any changes required.
6. The 6 week check-in; please speak now or forever hold your peace. We will drop you an email to check that all items for hire are correct, giving you 2 weeks to tweak where necessary.
7. 4 weeks before your event date the balance on the invoice is due; we will check the details of your booking with you and stay in contact in the lead up to your date where forecasts will be watched and plans for install finalised.
8. With install and collection dates confirmed for a 48-hour hire period you’re ready to go. We try to schedule this with a day left clear for decorating. Where more time is needed we will aim to accommodate your needs and extended hire can be negotiated where required.
9. Collection! We will be with you on your pre-arranged collection day to clear the site and put all back to normal.
Do stay in touch – we love to see photos and hear all about your special day!